i just called pottery barn. the return policy i got was that, yes, you would lose your original shipping charges that you already paid, which is usually 10% on items over 200 dollars. furthermore, pottery barn would charge you 13 dollars to come out to get the item, but then pottery barn would refund the entire purchase plus any taxes paid.

if, as you say, you’ve been purchasing pottery barn items for years, i don’t see why one bad experience should ruin your loyalty as a customer. surely, you cannot expect them to eat the shipping and handling on a large item you need to return for whatever reason. incidentally, for my pottery barn purchases, the shipping and handling has usually ranged anywhere between 50 and 100 dollars. no big deal, really, if you can afford to shop at pottery barn.

when my first child was born, we kept his clothes in a second hand dresser and he eventually slept (when not in bed with us) in the same crib as me and all of my cousins had when they were babies. during my son’s infancy, my wife and i kept our own clothes in rubbermaid containers. we eventually worked our way up to an ethan allen armoire.

bruce springsteen produced two pretty crappy albums during the 90′s. it’s good to see that haven’t given up on him.

DDG in Illinois