A lesson in bad customer service: Pottery Barn Kidslibrarianship

by Meredith Farkas on 1/2/2009 with 5 comments

You can view an update to this post (and an update to my update) here. In an economy where there’s lots of competition for a smaller and smaller number of dollars, good customer service becomes an issue of survival. While product is important, customer service can make the difference between creating a life-long customer and …

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Technology education and the “real world”american libraries, instruction, librarianship, libraries, library school, open source, our digital future, social software

by Meredith Farkas on 12/15/2008 with 20 comments

I just love that feeling of serendipity when I find that people are thinking about the same things I am at the same time. Karin Dalziel made an impassioned case for every librarian to learn how to program. Dorothea Salo responded to it and described how she thinks technology should be taught in library school. …

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Validation of my crackpot teaching ideasblogging, free the information!, instruction, library school, online education, social software

by Meredith Farkas on 12/11/2008 with 5 comments

Last week, my students in the Web 2.0 and Social Networking class I teach (at San Jose State) presented their fantastic proposals (via web conference) for implementing a specific social tool at a specific type of library. I was so impressed with their creativity and professionalism. Each of them made a very good case for …

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What’s new at Maintain ITlibrarianship, libraries, our digital future

by Meredith Farkas on 11/7/2008 with 0 comment

The Maintain IT project is awesome, so when equally awesome Stephanie Gerding asked me to pass on info about their new offerings, I didn’t hesitate: The MaintainIT Project is pleased to announce the latest Cookbook! “Planning for Success, a guide for the overworked librarian” http://www.maintainitproject.org/cookbooks/planning-for-success This free online resource brings together the most current ideas …

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Fomenting revolt in Icelandfree the information!, librarianship, library school, our digital future, social software, speaking

by Meredith Farkas on 10/29/2008 with 5 comments

I got back from Iceland this weekend just in time for a storm to knocked our power out at home. It’s back on and I’m slowly recovering from the travel, jet lag and mountains of emails and to-dos. Iceland was absolutely amazing! The landscape is so unique — I got to see lava fields, double …

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Teaching the “soft skills” in library schoollibrarianship, library school

by Meredith Farkas on 9/27/2008 with 13 comments

From the library school survey, looking at the list of skills and competencies people think are important for librarians to have , there are a lot of “soft skills” on that list. You probably won’t find classes on customer service, openness to change, flexibility, commitment to continuous learning, developing a willingness to beat things with …

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SOPAC 2.0 at Darien Public Libraryfree the information!, libraries, open source, our digital future, social software

by Meredith Farkas on 9/1/2008 with 7 comments

Run, don’t walk to check out the Darien Public Library’s awesome new Drupal-based website along with the John Blyberg-designed new-and-improved SOPAC 2.0. I, for one, am totally impressed with the site and the catalog. One of the biggest things about SOPAC 2.0 (short for Social OPAC) is that its component parts are going to be …

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