A lesson in bad customer service: Pottery Barn Kidslibrarianship

by Meredith Farkas on 1/2/2009 with 5 comments

You can view an update to this post (and an update to my update) here. In an economy where there’s lots of competition for a smaller and smaller number of dollars, good customer service becomes an issue of survival. While product is important, customer service can make the difference between creating a life-long customer and …

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