Posted inhi
Customer service problems with Pottery Barn Kids – Part Deux
Be sure to see the update to this post at the bottom of the post. Close to a month ago, I wrote about the awful experience I had with Pottery…
Posted inlibrarianship
A lesson in bad customer service: Pottery Barn Kids
You can view an update to this post (and an update to my update) here. In an economy where there's lots of competition for a smaller and smaller number of…
