Last year, I was very nervous about pushing the idea of IM Reference at my library. If anything, I totally over-prepared before even broaching the subject. I actually created a formal proposal on the Web with links to information about IM Reference (studies and good examples at other schools) and showed specifically how we could …
About a week before I left for my vacation, Paul Pival, Ken Varnum and David Rothman had an interesting distributed discussion about how students are perceiving the research literature and are evaluating the quality of documents given that, online, everything looks virtually the same (and even more so when you’re looking at an RSS feed …
I got my library a trial of RefWorks this summer (with the way our distance learners do school work — often at home and work — it makes much more sense for us to make a Web-based citation manager available to them), but it didn’t really meet with an enthusiastic response by the students and …
Google/Ask/Yahoo! is rarely the first place I will look for information when helping a student. If it’s a really current topic, I’ll try Academic Search Premiere and LexisNexis. If it’s something more scholarly and related to a specific subject, I will use subject databases, though I will usually try Academic Search Premiere as well since …
Presenters: Jeanne Holba Puacz (University of Illinois) and Lynn Westbrook (University of Texas) So I’m not sure I understood what this session was going to be about. I thought it was about how to educate librarians, but apparently, I was way off. Keeping Up To Date with Technology – Jeanne Holba Puacz Technology changes so …
OK, so I’m not a marketing expert by any stretch of the imagination. But I know that we need some serious marketing PR stuff to go on at my library. We have very low reference desk usage stats. I think part of it might be the population (over 50% military) but a lot of it …
I have a problem remembering to keep track of my reference transactions on the little clipboard we keep at the reference desk. My office is three floors above where the reference desk is and, more often than not, I am answering reference questions from my desk (or even from home). By the time I get …
I am not one of those people — like Steven Cohen or Jessamyn — who is very comfortable giving talks. No matter how well I know the material, I still get insanely nervous when I have to get up in front of people to talk. I’ve never had a talk go badly, but it doesn’t …
My new friend, and fellow Wesleyan alum, Stephen Francoeur, wrote: Wouldn’t it be cool if your patrons could use an IM client to chat with your web contact center software (such as the versions of eGain offered by Tutor.com and 24/7 Reference or Docutek’s VRLplus)? We know huge percentage of our users are already using …
I still have not been able to install the Jybe extension in Firefox without my computer melting down, but I have been successful in getting it to work in IE (not that I really want to be using IE). Yesterday, I did a test run of Jybe with Stephen Francoeur, The Teaching Librarian. We co-browsed …
A few months ago, Google had purchased Keyhole, a program that allowed you to look at satellite photos of anywhere in the U.S. They allowed users to download it for free for a week or so and play with it. I enjoyed it, but it wasn’t until today that I got to see what Google …
I think Podcasting is cool, but not for me. I’m a visual learner, so listening to my favorite bloggers takes more mental energy to absorb than reading their blog entries. In graduate school, I hated listening to real audio lectures from my professors unless they were accompanied by lecture notes, powerpoint, or something visual. That’s …
When I wrote my first post on how excited I was about Google Maps, I had no earthly idea what the broad capabilities of the application were. I don’t think Jon Udell even did at first, but he quickly discovered some really amazing stuff and illuminates these possibilities for us with fantastic screencasts (using my …
Yes, another new Google search tool (it seems like there’s been a new one every day over the past few months!). Google Blog reports that Google has come out with Google Movie “just in time for the Oscars.” It’s not a whole new search engine, but an operator that you can use to search for …
Ever since I started this blog, I’ve made a big effort to post regularly. Unfortunately, I slacked off last week. Well, I don’t know if packing, putting our junk into storage, and moving to the other side of the country is considered slacking, but I do feel badly about falling out of the loop and …
If 2004 was the year of the blog, I think 2005 will be the year of the Wiki. Wikis first came to my attention in 2003 in the form of the Wikipedia, which I thought was a fascinating and fabulous idea. What I didn’t know at the time was that Wikis have been around since …
If you haven’t already, go check out A9.com, a yellow pages for the future. More a reference work than simply a “phone book”, A9 allows users to not only search the yellow pages but it lets you leave notes on the places they find, it shows you what else is in the neighborhood, and sometimes …
Steph at TechnoBiblio wrote about an interesting observation at a recent panel discussion she attended: The final panelist came forth with a statement that seemed to take the audience by surprise, but it really shouldn’t have… “Users don’t care.” They don’t care that the subject specific databases will bring back more relevant hits. They don’t …
I’ve been reading a lot of great articles and posts about the viability of virtual reference and how we can make it better for our patrons. The Library Journal article, Virtual Reference: Alive and Well, by Brenda Bailey-Hainer, talks about how virtual reference services will only be cost effective when done as cooperative ventures between …
Here is an article from the Chronicle of Higher Education that has been causing some controversy on the library-related listservs. Information Literacy Makes All the Wrong Assumptions rails against the traditional ideas behind information literacy curricula. While I disagree with much of what the author has written, he does raise some interesting points. I’ve never …